Returns & Refunds Policy
At Tap It Scan It, our products are custom created to order. This means each item is made specifically for the customer based on the selected design, link, QR code, NFC destination, colour, image, logo, wording, or other personal/business requirements provided at the time of ordering.
Because our items are custom-made, personalised, or produced specifically for each order, we do not offer refunds, cancellations, exchanges, or returns once an order has been placed, unless the item is faulty or we have made an error with your order.
Custom-Made Goods
By placing an order with Tap It Scan It, you understand and agree that your item is being made specifically for you or your business.
Once your order has been placed, it cannot be cancelled, changed, returned, or refunded unless:
- The item is faulty
- The item arrives damaged
- We have supplied the wrong item
- We have made an error with the design, link, QR code, NFC destination, or details compared with the information you supplied
Customer Responsibility
Please check all details carefully before placing your order.
Tap It Scan It cannot be held responsible for errors supplied by the customer, including but not limited to:
- Incorrect website links
- Incorrect social media links
- Incorrect WhatsApp numbers
- Incorrect email addresses
- Spelling mistakes supplied by the customer
- Low-quality images or logos supplied by the customer
- Incorrect colours selected by the customer
- Changes of mind after ordering
- A customer no longer needing the item after purchase
If the information supplied by the customer is incorrect, the order will not be eligible for a refund or free replacement.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or incorrect due to an error made by Tap It Scan It, please contact us by email at:
Please include:
- Your order number
- Your full name
- A description of the issue
- Clear photos or video showing the fault, damage, or error
We will review the issue and, where appropriate, offer a replacement, repair, or refund.
NFC and QR Code Functionality
Our products are designed to link users to the destination provided or selected at the time of ordering.
A product will not be considered faulty if:
- The customer supplied the wrong link
- The linked website, social media page, or online profile is later removed, changed, restricted, or no longer available
- The customer changes their mind about the link after the item has been made
- A third-party platform changes how links open on certain devices
- A phone, device, browser, or app has compatibility or connection issues outside our control
If we have programmed or printed the wrong link compared with the details supplied in your order, we will treat this as our error and resolve it accordingly.
Return of Faulty Items
In some cases, we may ask you to return the item before a replacement or refund is issued.
If the item is confirmed to be faulty or incorrect due to our error, we will cover reasonable return postage costs or provide return instructions.
If an item is returned and found not to be faulty, or the issue was caused by incorrect information supplied by the customer, we may refuse the refund or replacement.
Refunds
Refunds will only be issued where required because an item is faulty, damaged, incorrect, or cannot reasonably be replaced or corrected.
Approved refunds will be processed back to the original payment method.
We do not refund postage costs unless the item is faulty, damaged, or incorrect due to our error.
Contact Us
For all returns, refund, or order issue enquiries, please contact:
Please do not return any item without contacting us first.
Statutory Rights
This policy does not affect your statutory rights.