Terms & Conditions

Last updated: 2 June 2026

These Terms & Conditions apply to the use of the Tap It Scan It website and the purchase of products from Tap It Scan It. By using our website or placing an order, you agree to these Terms & Conditions.

Please read these terms carefully before placing an order. If you do not agree with these terms, you should not use our website or purchase from us.

1. About Tap It Scan It

Tap It Scan It supplies custom-created tap and scan products, including QR code and NFC-based items made to order for individuals, businesses, tradespeople, organisations, and personal use.

You can contact us by email at:

Email:
support@tapitscanit.co.uk

2. Products

Our products may include custom keyrings, fobs, tags, QR code products, NFC products, social media tags, business contact tags, review tags, and other personalised or business-related tap and scan items.

Product images shown on our website are for illustration purposes only. The final product may vary slightly due to screen colours, print differences, material differences, production methods, or the custom details supplied by the customer.

3. Custom-Made and Personalised Goods

Most Tap It Scan It products are custom-created to order. This means they are made specifically for you based on the details, links, colours, wording, images, logos, QR code destinations, NFC destinations, or other information you provide when ordering.

Because our products are custom-made or personalised, once an order has been placed it cannot be cancelled, changed, returned, or refunded unless the item is faulty or we have made an error with your order.

This does not affect your statutory rights.

4. Customer Responsibility

You are responsible for checking that all information supplied with your order is correct before placing the order.

This includes, but is not limited to:

  • Website links
  • Google review links
  • Social media links
  • WhatsApp numbers or links
  • Email addresses
  • Telephone numbers
  • Booking links
  • Menu links
  • Business details
  • Names, wording, and spelling
  • Images, photos, logos, and artwork
  • Colours and design choices

Tap It Scan It cannot be held responsible for mistakes supplied by the customer. If incorrect information is provided by the customer and the product is made using that information, the order will not be eligible for a refund or free replacement.

5. Uploaded Images, Logos, and Artwork

If you upload or provide an image, logo, photo, design, or artwork, you confirm that you own it or have permission to use it.

You must not upload or provide anything that infringes copyright, trademarks, privacy rights, or any other rights belonging to another person, business, brand, or organisation.

We may refuse or cancel an order if we believe the supplied content is unlawful, offensive, misleading, inappropriate, or likely to infringe another party’s rights.

6. QR Codes and NFC Links

Tap It Scan It products may include QR codes or NFC chips that direct users to a link provided by the customer or selected during the order process.

You are responsible for ensuring that the destination link is correct, active, suitable, and lawful.

We are not responsible for third-party websites, apps, platforms, or services linked to from your product. This includes social media platforms, Google pages, WhatsApp, booking systems, menu pages, payment pages, or any other external service.

A product will not be considered faulty if:

  • The customer supplied the wrong link
  • The destination page is later changed, removed, restricted, suspended, or deleted
  • A third-party platform changes how links open or behave
  • A phone, browser, app, device, or internet connection has compatibility issues outside our control
  • The customer changes their mind about the link after the product has been made

If we print, apply, or programme the wrong link compared with the information supplied in your order, we will treat this as our error and resolve it accordingly.

7. Orders

When you place an order through our website, you are making an offer to purchase the selected product or products.

We reserve the right to refuse or cancel an order where:

  • Payment has not been received
  • The product is unavailable
  • There has been a pricing or product description error
  • The customer has supplied incomplete or unclear information
  • The order contains content we consider unsuitable, unlawful, or infringing
  • We are unable to fulfil the order for a reasonable business reason

If we cancel an order after payment has been taken and production has not started, we will refund the amount paid.

8. Payment

Payment must be made at the time of ordering unless otherwise agreed in writing.

Orders will not normally be produced or dispatched until payment has been received.

All prices are shown in pounds sterling unless stated otherwise. Delivery charges, where applicable, will be shown during checkout.

We reserve the right to change prices at any time, but this will not affect orders already accepted unless there has been an obvious pricing error.

9. Delivery

We will aim to produce and dispatch orders within a reasonable time. Any delivery or production times shown on the website are estimates only and are not guaranteed unless specifically confirmed in writing.

Tap It Scan It is not responsible for delays caused by postal services, couriers, incorrect delivery information supplied by the customer, extreme weather, technical issues, supplier delays, or circumstances outside our reasonable control.

It is your responsibility to provide a complete and accurate delivery address. If an order is delayed, lost, or returned due to incorrect delivery details supplied by the customer, additional charges may apply to resend or remake the item.

10. Returns, Refunds, and Cancellations

Because our products are custom-created to order, we do not accept returns, refunds, exchanges, or cancellations once an order has been placed, unless the item is faulty or we have made an error with your order.

For full details, please see our Returns & Refunds Policy.

If your item arrives faulty, damaged, or incorrect due to our error, please contact us as soon as possible at:

Email:
support@tapitscanit.co.uk

Please include your order number, your name, a description of the issue, and clear photos or video showing the fault, damage, or error.

11. Faulty Items

If a product is faulty, damaged, or not as described due to our error, we will review the issue and, where appropriate, offer a replacement, repair, or refund.

We may ask for evidence of the issue and may ask you to return the item before a replacement or refund is issued.

This does not affect your statutory rights.

12. Product Use

You are responsible for using Tap It Scan It products safely and appropriately.

Products should not be used in a way that is unlawful, misleading, harmful, abusive, fraudulent, or likely to damage another person, business, brand, or organisation.

You must not use our products to link to illegal content, harmful content, scam pages, phishing pages, malware, offensive material, or content that infringes the rights of others.

13. Website Use

You agree not to misuse our website. You must not attempt to hack, damage, overload, disrupt, copy, scrape, reverse engineer, or interfere with the website or its security.

We may restrict access to our website if we believe it is being misused.

14. Intellectual Property

The Tap It Scan It name, branding, website content, product descriptions, designs, images, graphics, and other materials created by us remain the property of Tap It Scan It unless otherwise stated.

You must not copy, reproduce, modify, resell, or use our content or branding without permission.

Any logos, images, names, or content supplied by the customer remain the responsibility of the customer. By supplying them to us, you give us permission to use them for the purpose of producing and fulfilling your order.

15. Third-Party Brands and Platforms

Tap It Scan It products may be designed to link to third-party platforms such as Google, TikTok, Instagram, Facebook, YouTube, Snapchat, WhatsApp, Spotify, or other online services.

Unless clearly stated, Tap It Scan It is not affiliated with, endorsed by, sponsored by, or officially connected to any third-party brand, platform, app, or service.

All third-party names, logos, trademarks, and platform references belong to their respective owners.

16. Limitation of Liability

Tap It Scan It will not be liable for indirect losses, loss of business, loss of profits, loss of sales, loss of data, loss of reputation, loss of opportunity, or any losses caused by third-party platforms, websites, apps, devices, or services.

Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so.

17. Privacy

We handle personal information in accordance with our Privacy Policy.

When placing an order, contacting us, creating an account, uploading files, or using our website, you agree that your information may be used as described in our Privacy Policy.

18. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date.

The terms that apply to your order are the terms in place at the time you place your order.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales, unless consumer law gives you the right to bring a claim elsewhere in the United Kingdom.

20. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email:
support@tapitscanit.co.uk

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